Outline
Our Customer Oriented Strategy program supports leaders to understand strategy & improve the customer orientation in their teams. The focus is on the ensuring they have the practical tools and skills to understand customer centricity and to define new customer orientated solutions. We will use the tools on real company problems and generate useful solutions while on the programme
“Thanks for putting on a good event last week”P66
Call us on 021 2021047 for more information or fill in the form below to make an enquiry:
Talk to one of our experts now!
Call 021 2021047
Overview
Duration:
2 - 3 daysNo. of Particpants:
6 to 12Location:
Worldwide
Sample Itinerary
Strategy Definitions
Strategic Thinking
Porters Strategic options
Differentiated Strategy
Voice of the customer
Customer Centricity
Definition Of A Brand
STEP Analysis
Porters 5 forces
Blue Ocean Strategy
Adding Value
Moments Of Truth
Importance of customer loyalty
Mc Kinsey’s 7s
Our Vision / Mission & Strategy
Action Plan
Activity Types
cultural changeOutline
Our Customer Oriented Strategy program supports leaders to understand strategy & improve the customer orientation in their teams. The focus is on the ensuring they have the practical tools and skills to understand customer centricity and to define new customer orientated solutions. We will use the tools on real company problems and generate useful solutions while on the programme
“Thanks for putting on a good event last week”P66
Talk to one of our experts now!
Call 021 2021047
Overview
Duration:
2 - 3 daysNo. of Particpants:
6 to 12Location:
Worldwide
Sample Itinerary
Strategy Definitions
Strategic Thinking
Porters Strategic options
Differentiated Strategy
Voice of the customer
Customer Centricity
Definition Of A Brand
STEP Analysis
Porters 5 forces
Blue Ocean Strategy
Adding Value
Moments Of Truth
Importance of customer loyalty
Mc Kinsey’s 7s
Our Vision / Mission & Strategy
Action Plan